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Notes From Norman - How to contact us (and how not to).

Updated: Dec 6, 2023

Hi Everyone and welcome to this installment of Notes From Norman. This is where I will address some issues that I see multiple people dealing with.

The best way to get in touch with the Studio is:

  • Go into the App

  • At bottom task bar (bottom of screen) select Chat

  • Select TerraLuna, LLC ( not Lynelle ). If you don’t see this option, go to the icon of the pencil with paper (at the top right corner) to open up Message options. Select TerraLuna, LLC Official ( not Lynelle )

  • Following these steps gets your message straight to my desk and ensures you the speediest possible help.

The Please Don’ts:

 Please don’t use the "Get in Touch" Message button in your Spaces by Wix app! This does not go to me, I won’t see it and will therefore slow down the resolution of your issue.

 Please don’t use Lynelle’s Gmail address to contact her – it is not monitored. Please use Lynelle's Yahoo address only. E-mail should only be used for non-time-sensitive communications.

 Text Lynelle only if running late to class. I am here to answer all your questions and help with any issues, including late cancellations. When in doubt, contact me per the above and I will make sure Lynelle knows you’re running late.

 Please don’t communicate via the messenger feature in Facebook - it not monitored.

 Thank you for understanding that we disconnect from phones, social media, and the computer as much as possible in the evenings after classes and on Sundays (Lynelle’s only day off).

As always, if you have questions about this or any other topic, or if there is something you would like me to cover in another Notes From Norman, send me a message and we’ll make it happen. See you in class! NW

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