Hi Everyone and welcome to the first installment of Notes From Norman. This is where I will address some issues that I see multiple people dealing with.
This installment is about why someone can clear the wait list, but the system requires a payment for the class, even though you have an active membership plan. Just this morning I worked with someone who’s Aether membership (8 classes per billing cycle) had just renewed. She cleared the wait list for a class, and the system showed that she needed to pay the $29.00 drop-in price. What happened was that when her billing cycle renewed, she immediately booked her 8 classes – leaving her no classes unaccounted for. So even though it had just renewed, and she had 8 classes in Upcoming Bookings, she had to pay for the class she cleared the waitlist for.
Everyone please keep in mind that the wait list is a place holder, in case space becomes available in that class. The wait list does not count against your class count – only actually being enrolled into a class counts against the count. Imagine everyone’s bookkeeping nightmare if that were not the case!
So let’s wrap this up with an example, to make sure we’re all on the same page. Let’s say, as above, someone has the Aether membership. When it renews, they sign up for 8 upcoming classes. They also get on the wait list for 2 other classes they want to go to. They don’t make it into the first class they wait listed for, but they clear the second one. The first class doesn’t count – they didn’t take the class. The second one counts. As the 8 classes from the Aether membership have all been accounted for already, they need to pay the drop-in price, regardless of when the class is in relation to their billing cycle. One way around this would be to cancel one of the upcoming classes, which would restore a class credit to the membership. That way there would be a credit available to cover the class that cleared the wait list.
As always, if you have questions about this or any other topic, or if there is something you would like me to cover in another Notes From Norman, send me a message and we’ll make it happen.
See you in class!