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Important Updates

Updated: Aug 30, 2023

Greetings Friend,


Staying on top of the Q&A section of the website is your best tool to stay current on all policies. Let's take a moment to review some important reminders and keep your experiences at the studio enjoyable and friction-free!


  • All memberships (Terra, Aether, and Luna) automatically recur on a monthly basis.

This means the credit card of record is automatically billed every month until the membership is cancelled by the Guest. On the billing date, access to the next set of classes opens for Terra and Aether memberships. Luna memberships have the ability to book further ahead.

This is particularly important to note because we do not issue refunds for duplicate memberships and/or multiple memberships. It is not recommended to have more than one active membership at a time. Guests opting to juggle multiple simultaneous memberships must stay on top of their own memberships and billing dates.

  • Classes are not credits, they do not roll over from month to month, nor are they transferable to other Guests.

  • There are no current updates to the Cancellation Policy but it's always a good time to remember that penalty-free cancellation requires 24 hours notice.

  • Class Arrival Time- baring unforeseen circumstances, we make every effort to start all classes at the posted time. Doors to the studio open approximately 10-15 minutes prior to class start time. Should you arrive early, please respect the class ahead of you. When they begin cleaning, you may pick your Reformer. If a class is still in session when you arrive, please wait in the waiting area.

  • Double-check your schedule to ensure you are attending class on the correct day and time. When clearing the waitlist double-check the day and time of the class, it may (or may not) be the same day.

  • Keep using the waitlist and keep an eye on your app notifications!

We are making exciting plans to improve the class access and availability in the near to medium-term future. We appreciate your patience, your love of Pilates, and your support of TerraLuna! It's because of you that we have grown much faster than we could have ever imagined in our wildest dreams.


SAVE THE DATE

Lastly, we are thrilled to give TerraLuna Guests the first widely publicized peak at the one-day Reiki Workshop Lynelle is hosting with Bekki at The Benninghofen House! Attendees at this event on September 16th will learn about the history and uses of Reiki and receive their First Degree Attunement in this gentle healing art.

Space is strictly limited and Bekki and I hope to see you there.


May you find peace in each day and joy in your body.


Blessings,

Lynelle


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